The error message below appeared when trying to register an email to a bot. It also appeared when trying to reset a bot:
"There was an error sending the email."
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Supernaut [303] |
The error message below appeared when trying to register an email to a bot. It also appeared when trying to reset a bot: "There was an error sending the email." |
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Administrator |
Thanks for the report, I confirm I'm seeing the issue too. I got it when trying "view all bots associated with email", so I assume it's a systemwide issue with sending email. The last successful email I see sent by the game was last night (about 12 hours ago), so whatever is happening is likely pretty new. There's nothing obvious in the logs so I don't have any guesses about the cause right now. I'll try to find time to look more closely tonight after work. |
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Administrator |
Spent some time looking at this tonight. I have a better understanding of the problem now and a suspicion of what could have caused this to suddenly break. I made a change to the game's DNS settings that may fix this, but it can take up to (I believe) 24 hours for the change to propagate, so we won't know for a bit if it worked. Stay tuned... |
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<dogs>
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It's working fine for me atm |
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Administrator |
Confirmed on my end is well - this appears to be fixed. Details: The game uses Google / legacy G Suite for sending emails. Apparently they've stepped up their anti-spam efforts lately and have become a lot more strict about domain/DNS requirements for sending email. Apparently something got ramped up very recently that pushed the game's domain into untrusted territory, so it got blocked from sending email. I fixed this by adding some additional DNS settings to basically convince Google that the game is a reputable sender. |