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Forum > Bugs > Email Registration & Reset Bot
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Supernaut [303]
2025-11-03 03:32:57 🔗
[36 hours ago]

The error message below appeared when trying to register an email to a bot. It also appeared when trying to reset a bot:

"There was an error sending the email."


 
Ender [1]
Administrator
2025-11-03 11:06:37 🔗
[28 hours ago]

Thanks for the report, I confirm I'm seeing the issue too.

I got it when trying "view all bots associated with email", so I assume it's a systemwide issue with sending email.

The last successful email I see sent by the game was last night (about 12 hours ago), so whatever is happening is likely pretty new.

There's nothing obvious in the logs so I don't have any guesses about the cause right now. I'll try to find time to look more closely tonight after work.


 
Ender [1]
Administrator
2025-11-03 23:22:55 🔗
[16 hours ago]

Spent some time looking at this tonight. I have a better understanding of the problem now and a suspicion of what could have caused this to suddenly break. I made a change to the game's DNS settings that may fix this, but it can take up to (I believe) 24 hours for the change to propagate, so we won't know for a bit if it worked. Stay tuned...


 
Mr Black [35]
2025-11-04 00:26:56 🔗
[15 hours ago]

It's working fine for me atm


 
Ender [1]
Administrator
2025-11-04 10:48:45 🔗
[5 hours ago]

Confirmed on my end is well - this appears to be fixed.

Details: The game uses Google / legacy G Suite for sending emails. Apparently they've stepped up their anti-spam efforts lately and have become a lot more strict about domain/DNS requirements for sending email. Apparently something got ramped up very recently that pushed the game's domain into untrusted territory, so it got blocked from sending email. I fixed this by adding some additional DNS settings to basically convince Google that the game is a reputable sender.


 
Forum > Bugs > Email Registration & Reset Bot
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